Practice Privacy Leaflet - Your information & your rights (PDF)
Practice Information Booklet - prints as booklet (PDF)
Telephone Numbers
Wrexham Maelor Hospital – 01978 291100
Social Services – 01978 316500
Relate – 01978 265028
Samaritans - 01244 377999
Wrexham Day Unit – 01978 201125
Links
You have a right to expect a high standard of medical care from our team and we will try at all times to provide the best care possible.
In order to assist you in this we require that you as patients accept certain responsibilities. It is the patient’s responsibility to ensure:
Patients are responsible for their own health and that of their children – they should co-operate with the practice staff in agreeing and following recommended courses of action, and in trying to keep themselves healthy.
Patients are responsible for informing the surgery if their personal details change.
Practice Nurses
The nurses are available for:
A nurse is available Monday – Friday 9am – 6pm, by appointment only. Please check when booking an appointment, as some of these services are not provided by all of the nurses.
Antenatal Clinics – there is an antenatal clinic on Tuesday and Wednesdays with the midwives by appointment only.
Child Health Surveillance – Routine Development clinics with one of the doctors by appointment only.
Baby Clinic – The health visitor or an assistant is available on Wednesday mornings between 9.45am & 12 noon for advice and weighing. The practice nurse gives routine immunisations. Appointments required.
Additional Services
The following clinics are also available within the practice by appointment, but only after referral from your doctor:
Contraception – all doctors offer contraception services during their surgeries
Confidentiality of Records
Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework, or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training. This practice is registered under the Data Protection Act. It is a practice and legal requirement that all staff maintain confidentiality of patients' records.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
Freedom of Information – Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.